First Choice Homecare's mission is to become the preferred provider of homecare needs
in Northeast Ohio by providing exemplary customer service while exceeding the highest
While we provide a wide range of medical therapies and equipment, our specialty is Home Ventilation with an emphasis on Pediatrics. From the beginning, we are there to provide the highest quality of care, regardless of the patient’s age or medical needs.
With all of the Respiratory Therapy companies to choose from, you may find yourself asking, “Why should I choose First Choice Homecare, Inc. to provide my in-home respiratory therapy?” Let us tell you why we would be honored to serve you as our patient!
Locally Owned and Operated
First Choice Homecare, Inc. has been locally owned and operated by the Meyer family since it was founded in 1998. Because our main office is the only office, a referral to First Choice Homecare, Inc. truly keeps your medical care close to home.
REAL Customer Service Representatives
Tired of waiting on hold for your DME Company to assist you? When you call First Choice Homecare, Inc. for the first time, you may be surprised to hear the cheerful voice of one of our customer service representatives offering you immediate assistance. No need to press ‘1’ for Customer Service, ‘2’ for Billing… Just tell them what you need and the knowledgeable representative will be happy to assist you.
Commitment to Patient Care
When was the last time you felt as though you were truly cared for by a medical equipment company? If you are like most First Choice Homecare, Inc. patients, the answer would be ‘Never… until First Choice!’ Because there are so many companies who treat people as a number, we make it a point to get to know you, your family and your medical situation. We are proactive in contacting our patients to check in on how the therapy is going and eager to find out what else we can do to help.
In Home Set-ups at YOUR Convenience
Should you have to go to the office of your respiratory therapy company to pick up your equipment? Or, should your equipment company tell YOU when they will come to your home for the set-up at their convenience? At First Choice Homecare, Inc., we do not agree that these practices exhibit excellent customer service. Because of this, we are happy to come to your home for the set-up, but offer the in-office set-up at your request. Also, you, the patient, selects the appointment time that is most convenient for you and we will be there -- Plain and simple!
Thorough Patient/Caregiver Education
First Choice Homecare, Inc. is not the type of company who will ship you a machine with an instruction manual and tell you to call us if you need assistance. At First Choice Homecare, Inc., we understand that education is a key to success for in-home respiratory therapies. Because of this, our clinical staff will stay with you and other family members for education purposes as long as necessary to encourage trial and Q&A so that you feel comfortable with your prescribed therapy.
Quickly Scheduled Appointments
The same day of the referral from your doctor, you will receive a call from a member of our staff to see when you would like to schedule the in-home delivery and set-up. Your respiratory care has been prescribed for a reason, and we want to make sure you receive the necessary care as quickly as possible.
Dedication to Patient Privacy
Your right to privacy is one of the primary concerns at First Choice Homecare, Inc. In order to ensure that your whole neighborhood does not know that a member of your household is receiving respiratory care, all of our delivery vehicles are unmarked and typically look like normal, everyday vehicles.
24/7 Therapist Support
Any time of day, any day of the year, a member of the First Choice Homecare, Inc. clinical staff will be happy to offer you guidance and in-home visits as necessary. Have an emergency equipment problem at 2:00 am? No problem. A knowledgeable member of the clinical staff will be there to take the call and provide you with the equipment you need when you need it.